Our door is always open for your questions.
Contact us seven days a week for advice on everything from umbrellas to the best sunscreen.
Frequently Asked Questions
All questions regarding your shopping experience on the store and the payment process.
Do I need to pay for shipping?
We offer free shipping to the 48 contiguous United States and most of Canada. We charge for shipping to Alaska, Hawaii, and Northern Canada (Yukon, Northwest, and Nunavut territories). All return shipping is free.
How do I start a return or exchange?
Once you’ve decided that you no longer want to keep your Midtown product, we’re happy to help you find the best solution for you or just initiate the return. The easiest way to start a return is to go our return center and fill out the return form. You just need to have your order number ready to start the RMA. You will be given a shipping label and drop the box off at any FedEx location. As long as the product is still in working condition, we’ll process a full refund once we received the items back at our warehouse. Please don’t hesitate to call us at +1-888-868-5455 if you’re having trouble processing a return or exchange, we will be glad to help
How do I file a warranty claim?
Once you think that your Midtown product is eligible for a warranty, we’re happy to help you find the best solution for you or just initiate the claim. The fastest way to get started is to go to our return center and fill out a request for a warranty. To complete the claim, you will need your order number ready as well as a few pictures of the product’s condition. Our team will then contact you by email with the best solution for your situation. If your claim gets approved, we will send out the replacement product immediately and provide you with tracking information. If you need any extra assistance with your warranty claim, please reach out to our Customer Experience team by calling +1-888-868-5455 or by emailing us email@example.com with your order number.
How do I track my order?
Once you’ve placed your order, our products commonly get shipped out on the same day or within 1 business day. Once the product has shipped, you will receive a FedEx tracking number that you can use to follow your order. If you created an account with us prior to making your purchase, you can always log in to your My Account (link) and track any orders you’ve made with us. If for any reason you’re having trouble with your tracking information, please don’t hesitate to chat with us directly or by calling +1-888-868-5455. You May Also Like